How Our Legal Framework Applies to You
When you open an account with us, you enter into a binding agreement that sets out both your rights and ours. These terms cover how your personal information is collected and stored, how your account wallet operates, and the conditions under which deposits and withdrawals —
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including those made via Touch 'n Go eWallet, Boost, and GrabPay — are processed and recorded. Our platform is available only where local law permits. If your jurisdiction restricts online gaming, you are responsible for knowing that before registering. We do not knowingly accept accounts from
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regions where access is prohibited. We retain account data for as long as your account remains active and for a period thereafter as required by applicable law. You have the right to request a copy of the data we hold on you, to ask us to
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correct inaccurate records, and in certain circumstances to request deletion. These requests are handled through our support channel — response times depend on the nature of the request and the verification steps required. All financial transactions on your account, including Touch 'n Go eWallet and DuitNow
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transfers, are logged and may be reviewed for compliance purposes. Any dispute over a transaction must be raised within the timeframe stated in the full terms document, which is accessible from your account settings page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.